NORD DRIVE SYSTEMS offers a comprehensive range of after-sales services and support to ensure efficient performance and longevity of their products. Services include commissioning, maintenance, spare parts management and digital solutions.
They also provide self-service options, with FAQs addressing common inquiries via 24/7 online access.
The NORD Service Department provides installation and commissioning assistance via phone, email, remote support or on-site support. This support is tailored to individual system requirements and includes optimization and adjustment of NORD products, laser alignment, vibration measurement, thermography, endoscopy, and commissioning reports. For electronic drive components, the basic commissioning package consists of verifying electrical installation and parameters on variable frequency drives, performing test runs for drives, and backing up electronic data via NORDCON software. An advanced commissioning package is also available which includes all basic services, plus network analysis of the voltage supply for components. NORD works closely with their customers to find the commissioning package best suited to their project and budget needs.
As part of their NORD ECO service, NORD conducts an energy and performance analysis of the drive technology to identify ways to reduce energy requirements and Total Cost of Ownership (TCO). System modernization could include switching to asynchronous or synchronous motors with higher efficiency classes (IE3/IE5+), installing sensor technology for drive monitoring, retrofitting a variable frequency drive (VFD), or replacing an existing VFD with a newer drive that has improved functionality and additional features.
NORD can be contacted by phone at (888) 314-6673 for service and support needs, or by visiting their digital services webpage (Digital Services For Your Products | NORD) to submit a service request or contact the service department.
